Customer Service Associate (Promoter)
ROFFE INTERNATIONAL HOLDINGS PTE. LTD.
Key Responsibilities
Customer Support & Operations
Respond promptly and professionally to customer inquiries via phone, email, live chat, WhatsApp, and social media channels.
Assist customers with product usage guidance, order tracking, returns, exchanges, and warranty registration.
Process sales orders, issue invoices, and update customer accounts in the CRM system accurately.
Product & Technical Guidance
Develop in-depth knowledge of BUZUD’s medical and healthcare devices (e.g., blood glucose meters, ECG monitors, oxygen concentrators, continuous glucose monitors).
Guide customers through device setup, mobile app pairing, basic troubleshooting, and maintenance.
Issue Resolution & Escalation
Investigate and resolve product complaints, service delays, or billing inquiries with patience and empathy.
Coordinate with technical, warehouse, and repair teams to handle defective units or complex technical issues.
Document customer feedback, recurring issues, and defect reports to support continuous product improvement.
Retail & Showroom Support (If Applicable)
Welcome walk-in customers at BUZUD experience centers or retail outlets.
Provide product demonstrations and assist with over-the-counter purchases.
Requirements & Qualifications
Education: Diploma or O-Level / A-Level qualification (or equivalent experience).
Experience: 1–3 years of experience in customer service, retail, or call center environments (experience in healthcare, medical devices, consumer electronics, or retail pharmacy is a strong plus).
Attributes: Excellent active listening, empathy, problem-solving skills, and a patient, customer-first mindset.