Assistant Relationship Manager

Customer Management

• Provide courteous and efficient support to customer inquiries, referring to the Relationship Manager when necessary.
• Coordinate with Compliance, Operations, and Risk teams to ensure timely processing of client transactions and service requests.
• Monitor client account activity and assist in resolving operational or service-related issues.
• Collect, prepare, and verify customer documentation—such as identification, proof of address, and financial reports—to ensure accuracy and completeness.
• Manage and track the flow of documentation, maintaining proper records and compliance with internal standards.
• Prepare and dispatch correspondence, statements, and notifications to corporate clients as required.

Compliance (Onboarding, KYC, Transactional due diligence)

• Prepare onboarding and KYC/CDD renewal documentation in accordance with internal policies and procedures.
• Conduct KYC/CDD and Trade KYC screenings for both new and existing accounts, ensuring efficient and accurate assessment and resolution of screening hits.
• Perform background and reference checks on new corporate clients in line with regulatory and bank requirements.
• Assist Relationship Managers in following up with clients to obtain outstanding documentation required for compliance purposes.
• Prepare and send out client communications to ensure timely delivery of the latest forms issued by Compliance or regulatory authorities
• Ensure all submitted documentation is complete and fully aligned with the bank’s internal policies and compliance guidelines.
• Prepare responses to regulatory surveys and reports as required by local authorities.

Credit Review & Report

• Prepare relevant information and documentation—such as financial statements, net worth summaries, and ageing reports etc —to support Relationship Managers in conducting annual reviews of corporate borrowers.
• Assist Relationship Managers in compiling and completing components of the credit review package.

Data & Information Management

• Ensure timely and accurate collection and submission of all required documents.
• Maintain up-to-date information and perform necessary screenings in accordance with regulatory and internal requirements.
• Ensure accurate data entry and verification in the marketing database, particularly for screenings and checks.
• Support audits, reviews, and inspections by ensuring all relevant documentation is complete, current, and readily accessible.

General Administration

• Prepare, review, and ensure the accuracy of reports required for meetings.
• Provide administrative support for general Marketing-related tasks as assigned by the Head of Corporate Banking.
• Complete and submit assigned project work within the given deadlines.