Customer Service Officer (MNC) #JTL
RECRUIT EXPRESS PTE LTD
- Serve as the first point of contact by warmly greeting customers.
- Handle all inbound and outbound calls, log details accurately in the CRM, and apply correct wrap-up codes.
- Collect and update customer details, vehicle registration, and ownership records.
- Verify warranty and support agreements per local guidelines.
- Book appointments across three service centres and offer mobility services.
- Screen technical calls and route them to the appropriate service advisor and payment method.
- Optimize workshop capacity by efficiently assigning vehicles and tasks.
- Provide general advice and set clear expectations for service follow-up.
- Assist in executing product campaigns and service promotions.
- Arrange airport pickup/delivery and schedule car care services.
- Monitor customer waiting times and non-verbal cues to maintain service standards.
- Generate daily, weekly, and monthly reports as needed.
Who We’re Looking For
- Minimum GCE ‘O’ Level or equivalent qualification
- At least 2 years of experience in customer service or call centre support
- Strong communication and customer service skills
Topaz Liang Huimin (CEI No. R1104500), email to: [email protected]