Ecommerce & Marketing Assistant

Job Responsibilities

1. E-Commerce Operations

• Manage online sales platforms, including product listings, pricing, stock availability and promotions.
• Process online orders and coordinate with the warehouse and logistics teams for order fulfilment and delivery.
• Monitor order status, returns, cancellations and customer enquiries.

2. Invoice & Sales Administration

• Prepare, process and verify sales invoices, credit notes, delivery orders and related documents.
• Check invoices against sales orders, pricing, quantities and delivery records.
• Assist with supplier invoice processing, data entry, document filing and transaction reconciliation.
• Coordinate with the Finance Department on invoice discrepancies, payment status and outstanding transactions.

3. Marketing Support

• Assist in executing marketing campaigns, online promotions and product launches.
• Prepare and update product catalogues, promotional materials, social media content and online advertisements.
• Monitor campaign performance and online sales results.

4. Customer Service & Coordination

Handle customer enquiries relating to products, orders, pricing, promotions and deliveries.

• Coordinate with the Sales, Warehouse and Finance Departments to resolve order and transaction issues.
• Maintain accurate customer, sales and order records.

5. General Administration

• Assist in preparing sales reports, maintaining documentation and performing data entry.
• Perform other administrative and operational duties as assigned by Management.