School Receptionist with Administrative Support (Hougang)

Contract Period: 1 January 2027 to 31 December 2027

Salary: $2360/Month

Working Hours

• Mondays, Tuesdays and Thursdays: 7:30am to 5:30pm, including a 1-hour lunch break
• Wednesdays: 7:30am to 3:30pm, including a 1-hour lunch break
• Fridays: 7:30am to 3:45pm, including a 1-hour lunch break
• No work on Saturdays, Sundays and gazetted public holidays

Key Responsibilities

Reception and customer service

• Provide customer service suited to the demands of a primary school setting
• Answer phone calls, manage visitors, take messages, respond to enquiries and give general, useful information, in a very dynamic environment with a high volume of calls
• Use school equipment such as photocopiers and scanners
• Handle varied daily requests and queries from parents, pupils, vendors, staff and others
• Call parents of absent pupils every morning to check on their child’s status
• Call to pass on messages during ad-hoc and special events
• Give first-level help to pupils who walk in with needs, including sick and injured pupils (for example, issuing fever patches and cold packs), and escalate a case to office colleagues immediately if it is more than minor
• Enter incident reports on the iPad using FormSG
• Handle situations such as pupils vomiting or soiling their clothes, issuing uniforms, sewing on buttons and zips, and arranging snacks
• Enter latecomer and early dismissal details on the iPad for student attendance

General duties

• Help count, sort and distribute brochures, leaflets and items to teachers and pupils
• Handle outgoing mail, including pasting stamps and posting letters
• Record incoming mail in Excel for tracking
• Help compile School Breakfast coupons when needed
• Maintain the forms cabinet at the reception, keeping all forms current and topped up
• Manage deliveries of supplies and equipment, and contact the teacher in charge to collect them
• Get the appointed Goods Acceptance Officer to sign delivery orders
• Help print documents from the shared drive
• Help shred documents
• Monitor and record students who need to use the school phone
• Handle students’ lost and found belongings (for example, wallets, pencil cases and POSB Smart Buddy watches)
• Support any other general admin duties as needed

• Good communication and interpersonal skills
• Good team player with initiative
• Proficient in MS Office (Word, Excel and PowerPoint)
• 3 years of relevant experience in reception and administration in a school environment

EA License No.: 96C4864

Reg. No.: R22110485 (Shanice Lim Xin Ni)