Retail Associate

Work Location: Orchard

Work Days/Hours: 5 days week 11.00am to 8.00pm (1 hour break)

Job Responsibilities

Retail Operations:

• Welcome and assist customers in a professional & friendly manner.
• Understand customers’ needs and provide product information, styling suggestions, and recommendations.
• Assist with sales transactions, receipts, refunds, and exchanges in accordance with company policies.
• Maintain an accurate record of sales, inventory, consignment items, and customer enquiries.
• Support receiving, checking, tagging, pricing, and displaying of preowned luxury goods.
• Assist with basic product checks and highlight any visible defects, wear, or issues to the supervisor.
• Keep the store, display areas, and merchandise clean, organised, and presentable.
• Support packing, order fulfilment, deliveries, and other day-to-day store duties.
• Follow company procedures relating to customer service, cash handling, inventory control, and store security.
• Perform other reasonable duties related to retail operations as assigned.
• Assist in content creation and publishing on various platforms (i.e. Instagram, Facebook, TikTok, and Xiao Hong Shu).
• Take basic photographs and short videos of products, the store, styling ideas, and promotional activities.
• Draft simple captions and product descriptions under the guidance of the assigned employee or supervisor.
• Support content scheduling, posting, and responding to basic comments or enquiries according to company guidelines.
• Monitor relevant fashion, luxury resale, and social media trends.
• Ensure that product information and promotional content are accurate and consistent with company instructions.
• Obtain approval before publishing content, where required.
• Handle customer and product information responsibly and maintain confidentiality.

• Familiarity with Xiao Hong Shu is an advantage.
• Previous experience in retail, customer service, luxury goods, fashion, e-commerce, or social media is an advantage.
• Good command of spoken and written English, Mandarin, and other languages is an advantage to meet customer needs.
• Interest in luxury fashion, designer brands, vintage items, or sustainable fashion.
• Friendly, service-oriented, and comfortable communicating with customers.
• Good attention to detail, especially when handling product information and inventory.
• Comfortable using smartphones, social media applications, and basic digital tools.
• Able to create simple photos, videos, captions, and product listings.
• Willing to learn authentication, product-care, inventory, and store procedures.
• Reliable, responsible, punctual, and able to work independently as well as part of a team.
• Able to work retail hours, including weekends and public holidays, according to the roster.