Business Analyst (Digital Transformation) (1 YEAR) #JTL

RECRUIT EXPRESS PTE LTD

Engage users to understand their needs and translate them into clear, actionable business requirements for internal teams and vendors.
Support digital transformation projects by reviewing existing processes and identifying opportunities to simplify, improve or automate manual work.
Prepare user stories, process flows and requirements documentation for new systems, features and enhancements.
Support workshops, maintain requirements and action logs, and follow up on outstanding items to keep projects moving.
Prepare test scenarios and scripts, coordinate user acceptance testing, record results, and track defects through resolution.
Help develop user communications, training materials and rollout support for new systems and changes.

Systems, Data, and Programming Support

Provide Level 2 support for issues raised by users, investigate possible causes, and work with Central IT, Enterprise IT, NTU Shared Services, or vendors on resolution.
Perform system configurations using low-code tools and support system changes and enhancements through testing, defect logging and post-implementation checks.
Use Excel and SQL scripting to extract, clean, reconcile and analyse data for operational reviews and reporting.
Assist with data preparation, cleansing and migration activities when needed.
Monitor data quality and system performance and flag unusual trends or issues for follow-up.

Minimum Degree in Business Administration or Engineering or other professional role.
Preferably with 1 to 2 years of business and data analysis.
Need to have experiences liaising with stakeholders.

Topaz Liang Huimin (CEI No. R1104500), email to: [email protected]