Customer Relations Officer

Roles & Responsibilities

• Share/explain the items/works offered under the programme to the Owner/senior via face-to face visit.
• Obtain Owner’s decision on the works to be carried out after the survey on its feasibility
• Support Project Manager to contact the Owners to arrange for appointment for works to be carried out within the Properties
• Support work coordinators to explain to Owners the purpose and extent of the works involved
• Deal with Owners request regarding the schedule of works and to support Project Manager and/or work coordinator to address Owners’ feedback
• Man the hotline to answer any enquiries from Owners via phone call
• Support Project Manager to provide administrative assistance as and when directed by BCA
• Support Project Manager and/or work coordinator to update/upload relevant information/document onto BCA’s EASE (Privet) Portal promptly
• Support Project Manager to compile weekly and monthly reports on the schedule and progress of works

Requirements:

• Minimum qualification of GCE "O" Level Certificate or at least two years of customer relations work experience in HDB's project.
• Capable of communicating effectively in English and one other official language preferably.
• Able to work full shift on Saturdays