Discipline Support Officer (DSO)

SUNNYHILL ACE PTE. LTD.

Campus Supervision & Deterrence: Maintain a highly visible adult presence across high-movement areas, conducting systematic patrols during daily recess periods, lunch breaks, and classroom transitions (Canteen, Indoor Sports Hall, etc.).
Latecoming Monitoring: Efficiently manage the morning latecomer reception gate, securing mobile phone handovers and logging data for those arriving after 8:00 AM (Tue–Fri) or 9:00 AM (Mon).
Investigative & Case Support: Assist key school personnel by conducting preliminary fact-finding interviews, capturing precise student and witness statements, compiling cross-examination evidence, and generating structured incident reports.
In-House Suspension & Learning Continuity: Supervise the in-house suspension facility, ensuring a highly structured environment for isolated students to continue their academic work while guiding them through customized, developmental reflection activities.
Detention & Restorative Coaching: Overlook scheduled school detention blocks. Facilitate meaningful, care-based conversations regarding choices, behavioral consequences, and peer conflict resolution to mend student-teacher relationships.
Discipline Data Management: Maintain, organize, and dynamically update latecoming trackers, detention lists, and behavioral registries utilizing digital spreadsheets.

Professional Background: Prior serving career within a Singapore uniformed service environment (e.g., Singapore Police Force, Singapore Prison Service, or military equivalent) is highly preferred.
Experience: Ideally possessing more than 10 years of active operational service, with a verified track record in youth-related case investigations, crisis de-escalation, or counseling support.
Core Competencies: Superb conflict management, emotional regulation, and proportionate physical/verbal intervention capabilities.Meticulous incident observation skills accompanied by strong written and verbal documentation capabilities.Proficiency in basic data management applications, specifically Microsoft Excel spreadsheet coordination.
Disposition: Demonstrates a firm yet respectful approach to student engagement. Upholds absolute confidentiality, cultural sensitivity, professional maturity, and procedural fairness.

Standard Schedule: Mondays to Fridays, 7:45 AM to 4:45 PM (8 working hours per day, excluding a 1-hour lunch break).
Holidays: Not required to report on Saturdays, Sundays, gazetted Public Holidays, and official school vacation periods (unless custom-adjusted 2 weeks in advance for significant school events).