Customer Service Specialist

Key responsibilities

• To deliver reliability and responsiveness to customer requests and complaints.

• To create accurate customer Re & Pre-orders in the system.

• To create accurate clearance orders in the system.

• To liaise with customers on delivery intake and plan deliveries when required

• To cancel existing SO and repurpose stocks to other customers

• To process and send out the order confirmations.

• To adjust order book according to delivery information and inform customers and sales team on delays.

• To generate & compile inventory data to always ensure healthy stocks level; Monitor article drops, shipment tracking and ensure all Preorder have been picked up.

• To communicate cross-functional between internal interfaces.

• To create Credit notes e.g., wrong pricing, wrong discounts, off-invoice discounts payment

• To create and process Returns and Claims

• To maintain the order book accordingly (e.g., delivery date adjustments, cancellations, cleansing, ensuring accuracy on delivery dates and quantities

• To support In-season / Injection buy consolidation and order creation

• To work closely with Sales to achieve monthly Sales target

• Any other sales operations duties as requested by Sales

Knowledge, Skills and Abilities:

• Diploma or degree in Business Administration, Supply Chain, Logistics, Sales, Customer Service or a related discipline; equivalent relevant experience may be considered

• Outlook: Intermediate to Advanced

• Word: Intermediate

• PowerPoint: Intermediate

• Excel: Intermediate to Advanced (advanced formulas, PivotTables, VLOOKUP/XLOOKUP)

• Excel Macros

• SAP: Intermediate to Advanced (order management, customer master data, billing)

• 1-3 years of relevant experience preferably in consumer goods, retail, wholesale, or

supply-chain related business