Assistant Manager, Customer Service (1 Year External Contract)

adidas

Purpose & Overall Relevance for the Organization:

Key responsibilities:

Other duties:

To execute Customer Service strategy.
To deliver performance levels as outlined in the adidas group standards.
To deliver reliability and responsiveness to customer requests and complaints.
To create accurate customer Re & Pre-orders in the system.
To create accurate clearance orders in the system.
To Call-off existing contract orders.
To liaise with customers on delivery intake and plan deliveries when required
To cancel existing SO and repurpose stocks to other customers
To process and send out the order confirmations.
To adjust order book according to delivery information and inform customers and sales team on delays.
To generate & compile inventory data to always ensure healthy stocks level; Monitor article drops, shipment tracking and ensure all Preorder have been picked up.
To communicate cross-functional between internal interfaces.
To create Credit notes e.g., wrong pricing, wrong discounts, off-invoice discounts payment
To create and process Returns and Claims
To issue reports to follow up the different CS activities upon request
To establish adequate interface with Finance, Operations and Omni.
To maintain the order book accordingly (e.g., delivery date adjustments, cancellations, cleansing, ensuring accuracy on delivery dates and quantities
To support In-season / Injection buy consolidation and order creation
To work closely with Sales to achieve monthly Sales target
Any other sales operations duties as requested by Sales

Knowledge, Skills and Abilities:

Diploma or degree in Business Administration, Supply Chain, Logistics, Sales, Customer Service or a related discipline; equivalent relevant experience may be considered
Outlook: Intermediate to Advanced
Word: Intermediate
PowerPoint: Intermediate
Excel: Intermediate to Advanced (advanced formulas, PivotTables, VLOOKUP/XLOOKUP)
Excel Macros
adiRace ERP: Intermediate to Advanced
adiPortal: Intermediate to Advanced
SAP: Intermediate to Advanced (order management, customer master data, billing)
3-5 years of relevant experience preferably in consumer goods, retail, wholesale, or supply-chain related business