SPA Receptionist

Key Responsibilities

• Guest Relations & Welcome: Greet clients warmly upon arrival, verify appointments, provide spa tours, escort guests to lockers or treatment rooms, and ensure a comfortable waiting environment.

• Appointments & Scheduling: Manage booking, rescheduling, and cancellations via spa software (such as Book4Time or SpaSoft), optimize therapist schedules, and assign treatment rooms.

• Communications: Answer incoming phone calls, emails, and messaging inquiries (such as WhatsApp) regarding treatment details, pricing, and promotions.

• Cashiering & Billing: Process payments accurately, handle check-ins and check-outs, reconcile daily cash floats and revenue reports, and manage retail or package cross-charging.

• Sales & Upselling: Recommend signature treatments, promote retail skincare products, and drive membership or loyalty program sign-ups.

• Staff Coordination: Relay schedule changes, late arrivals, or special guest preferences directly to massage therapists, estheticians, and spa management.

• Customer Service & Problem Solving: Handle minor guest objections or complaints with empathy and escalate complex issues to the Spa Manager.

• Facility Maintenance: Keep the reception desk, lobby, and retail areas clean, organized, and well-stocked with brochures and supplies.

• Administrative Duties: Maintain accurate client records, track daily summaries, and assist with opening and closing procedures.

Typical Requirements

• Experience: Prior experience in front-line hospitality, hotel reception, or luxury spa environments.

• Skills: Strong communication and interpersonal skills, computer literacy (Microsoft Office and booking software), basic cash-handling abilities, and a neat, professional demeanor.