Customer Service Officer (CSO) - Muslimah-Friendly Aesthetic Salon

Location: East and North area, conveniently walking distance from MRT

Employment Type: Full Time

Salary: $2500 to $5500 + Attractive Commission + Performance Bonus

We are a Muslimah-Friendly beauty and aesthetic salon dedicated to providing a environment for our client to enjoy advanced skincare and aesthetic treatments.

We are looking for a vibrant, well-spoken and results driven Female Customer Service Officer (CSO) to join our close-knit team. As the first point of contact, you will play a crucial role in delivering excellent service, building trust with our clients and converting new leads into clinic appointments.

Due to privacy requirements of our Muslimah-Friendly environment, this position is open to female applicants only (preferred language proficiency / cultural familiarity: Malay or Chinese speaking).

Key Responsibilities:

• Guest Relations: Welcome walk-in clients and provide a warm, hospitable and comfortable salon experience
• Omnichannel Communication: Promptly attend to customer queries, bookings and feedback via phone calls, WhatsApp and social media platforms
• Lead Conversion & Follow-up: Actively reach out to new leads generated from our marketing platforms to share promotions and secure bookings
• Performance Targets: Meet and exceed individual and team KPIs (e.g. lead conversion rates, appointment bookings and customer satisfaction metrics)
• Administrative Support: Maintain accurate customer records and manage appointment schedule efficiently

Requirements:

• Female Environment: Comfortable working in a dedicated Muslimah-friendly, female only service environment
• Languages: Excellent verbal communication skills; ability to speak fluently in Malay or Mandarin is preferred to effectively communicate with our primary client demographics
• Sales Drive: Confident, persuasive and comfortable with making outbound calls to follow up on warm leads. Highly target driven
• Experience: Experience in beauty, aesthetic, retail or telesales is a strong advantage

Perks and Benefits:

• Competitive base salary with rewarding commission payouts for hitting KPIs
• Generous staff discounts on salon treatments and skincare products
• Medical benefits, annual leave and a supportive team culture
• Comprehensive on-the-job training provided

Interested candidates, please send your resume via WhatsApp to 88967654