Site Clerk cum Public Relations Officer (HDB)

A construction company involved in HDB projects, supporting site operations, project administration, and coordination with residents, consultants, authorities, and subcontractors.

Job Responsibilities

1. Document Control

• Maintain and update all site records, including inspection forms, drawings, site submissions, and related documents.
• Organise and file correspondence with authorities, consultants, clients, and subcontractors.

2. Administrative Support

• Assist the project team in preparing minutes of meetings and tracking submission statuses.
• Attend to incoming phone calls at the site office during office hours.
• Perform general clerical and administrative duties as directed by the Project Manager.

3. Material & Equipment Records

• Maintain records of materials delivered, used, and stored on site.
• Maintain logs for equipment, machinery, and tools.

4. Timekeeping & Attendance

• Monitor daily attendance and overtime records for site workers.
• Submit timesheets for payroll processing, where required.

5. Coordination with HQ

• Act as the main liaison with Head Office (HQ) on site administrative matters.
• Coordinate and follow up with HQ on relevant documentation and administrative requirements.

6. Community & Resident Liaison

• Serve as the first point of contact for school and residents’ queries, complaints, and feedback.
• Provide timely and courteous responses to concerns relating to noise, dust, safety, and work schedules.

7. Notice Issuance & Communication

• Prepare and distribute resident notices, including work commencement and noisy work notifications.
• Organise dialogue sessions, house visits, and feedback channels as required.

8. Customer Service & Complaint Handling

• Attend to and resolve residents’ feedback and complaints.
• Arrange site inspections where necessary.
• Maintain a log of feedback and complaints and follow up with the project team on resolutions.
• Draft and reply to residents’ feedback, queries, and correspondence.
• Ensure all communications are properly documented and responded to within the required timeframe.

9. Public Image & Clean Site Representation

• Assist in initiatives to foster good neighbourly relations throughout the construction phase.
• Support efforts to maintain a professional, clean, safe, and presentable site environment.

Requirements

• 3 years’ experience as PRO
• Polytechnic diploma or higher from an approved institution
• Fluent in English
• Experience in construction administration and/or public relations.
• Proficient in MS Office.
• Must have prior construction industry administrative experience.