CUSTOMER SERVICE MANAGER

We are looking for a proactive and customer-focused Customer Service Manager to join our team. As a Customer Service Manager, you will be responsible for leading a customer support team, improving service processes, and ensuring high levels of customer satisfaction.

Responsibilities

· Oversee daily customer service operations and team performance.

· Train, mentor, and develop customer support representatives.

· Handle customer escalations and complex service issues.

· Develop and implement customer service policies and best practices.

· Analyze customer feedback to identify service improvement opportunities.

· Collaborate with sales, marketing, and product teams to improve customerexperience.

· Manage customer support tools

· Ensure compliance with company policies and industry regulations.

· Stay updated on customer service trends and technologies.

Qualifications

· Proven experience as a Customer Service Manager or Support Lead.

· Excellent problem-solving and conflict resolution skills.

· Ability to lead, train, and motivate a support team.

· Strong communication and interpersonal skills.

· Experience in analyzing customer data and implementing service improvements.

· Ability to handle high-pressure situations and escalations.