Air Export Operations Officer (East / Office Hours Including Weekend) [EL]

• Managed daily air export operations, ensuring smooth coordination from booking to cargo departure.
• Coordinated cargo collection, consolidation, palletization, and warehouse activities to support timely shipment execution.
• Prepared and verified export documentation, including MAWB, HAWB, commercial invoices, packing lists, and export permits.
• Collaborated with airlines, freight partners, transport providers, overseas offices, and customers to ensure efficient logistics operations.
• Tracked shipment milestones, resolved operational issues, and maintained on-time delivery performance.
• Provided responsive customer support by handling shipment inquiries, documentation requests, and status updates.
• Maintained service excellence by meeting customer expectations and operational KPIs while fostering strong business relationships.
• Assisted with additional operational and administrative duties as required.

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