Desktop Support Engineer, End-user
ITCAN PTE. LIMITED
- Provide onsite and remote desktop support services to end users
- Escalate unresolved incidents to appropriate resolver groups or third-party vendors where necessary
- Perform desktop/laptop imaging and re-imaging activities
- Support device deployment, replacement, and technology refresh exercises
- Update and maintain accurate incident and service request records within the ticketing system
- Create, update, and maintain work instructions, operational procedures, and technical documentation
- Ensure compliance with IT policies, security standards, and operational procedures
- Provide support for Microsoft Windows and Microsoft Office 365 related issues
- Support users across different customer sites and locations as required