Middleware Engineer

DNA AI TECHNOLOGIES PTE. LTD.

1. L2 Operations & Technical Support

Manage day-to-day BAU tasks, incident tickets, Service Requests, and Requests for Change (RFCs) across Linux and Windows environments.
Support system infrastructure proactively and reactively to safeguard availability, performance, and reliability in accordance with strict SLAs.
Actively engage during high-severity production incidents, driving root-cause diagnosis and timely issue resolution within your area of expertise.
Perform log parsing, error analysis, and application troubleshooting for grid and middleware environments.
Maintain flexibility to work in rotating shifts and provide 24/7 on-call operational support.

2. TIBCO DataSynapse Grid & Middleware Administration

Perform hands-on administration, configuration, version upgrades, patching, and hotfix installations for TIBCO DataSynapse GRID (versions 5.1 and 6.1 mandatory).
Create and configure GRID attributes, including engine configurations, service type registries, and service conditions.
Execute GridLibrary deployments, plan scheduled grid changes, and coordinate deployment timelines with relevant project stakeholders.
Oversee User Management, including LDAP configuration, user/role administration, access controls, and job-related metric reporting.
Propose operational and service delivery improvements across WebSphere (WAS), IIS, and JBoss application server environments.

3. Collaboration, Governance & Continuous Improvement

Assist with technical task delegation within the team and foster an environment of knowledge sharing and operational collaboration.
Document, review, update, and maintain technical runbooks, SOPs, and knowledge-base articles.
Align all operational workflows with LEAN best practices and organizational policies.
Review proposed technology changes to identify operational risks before implementation.
Engage with technical peers, Development teams, Service Managers, Solution Architects, and Project Managers on project roadmaps and new technology integrations.
Support transformation projects, evaluate emerging technologies, and ensure the production readiness and "license to operate" for new solutions.

Experience & Education

Total Experience: 5 to 8 years of relevant experience in IT infrastructure, middleware support, or grid computing administration within enterprise or regulated environments.

Mandatory Technical Skills

TIBCO DataSynapse: Hands-on experience with TIBCO DataSynapse GRID computing versions 5.1 and 6.1 (configuration, administration, version upgrades, patching, and hotfixes).
Grid Administration: Proven capability in creating GRID attributes (engine configuration, service type registry, service conditions), executing GridLibrary deployments, and managing LDAP user access.
Middleware Support: Good working knowledge supporting WebSphere (WAS), IIS, and JBoss application server platforms.
Troubleshooting & Log Analysis: Strong technical diagnostic skills with expertise in log parsing and issue mitigation for grid applications.
Operating Systems & Scripting: Strong command of application support across
Windows and Linux environments, supported by solid Unix shell scripting skills.
Cloud & Modern Infrastructure: Hands-on experience with
AWS Cloud, ArmoniK grid orchestrator, Couchbase, and Grafana.

Preferred / Good-to-Have Skills

Scripting experience using PowerShell.
Familiarity with SAN storage, Oracle/SQL databases, and Spotfire Administration.