Clinic Ops Executive (Hybrid, HQ & Clinics)

About the Role

We are seeking a proactive, resourceful and hands-on Clinic Operations Executive to support the daily operations of our primary care clinics while contributing to administrative functions and operational improvement initiatives at Headquarters (HQ).

This hybrid role requires the successful candidate to divide their working time between assigned clinics and HQ, ensuring smooth clinic operations, effective staff coordination, service excellence and compliance with established procedures.

As a key liaison between clinic teams and HQ management, you will be expected to demonstrate strong ownership, initiative, problem-solving abilities and the confidence to work independently in a dynamic healthcare environment.

Key Responsibilities

• Clinic Operations: Oversee daily clinic activities, coordinate manpower and resources, manage appointment schedules and ensure smooth service delivery.
• Frontline Team Supervision: Supervise, guide and support clinic staff to maintain operational efficiency, accountability and high service standards.
• Patient Experience: Handle patient feedback and complaints professionally, coordinate service recovery and implement improvements to enhance patient satisfaction.
• Operational Compliance: Implement, review and ensure adherence to SOPs, workflows, company policies and applicable regulatory requirements.
• Clinic Administration: Ensure accurate and timely submission of operational reports, claims and other administrative documentation.
• Resource Management: Monitor clinic inventory, stock levels, equipment maintenance and repair requirements to minimize operational disruptions.
• Stakeholder Coordination: Act as the communication bridge between clinic teams, HQ departments and external stakeholders, ensuring timely follow-up and resolution of operational concerns.
• Projects& Process Improvement: Support clinic setups, operational projects, workflow enhancements and the implementation of new initiatives across the clinic network.
• Performance Monitoring: Prepare operational reports, analyze clinic performance, identify improvement opportunities and recommend practical solutions.
• Clinical Support: Provide appropriate assistance to clinical teams and procedures where trained, competent and authorized.
• Escalate operational concerns promptly and undertake other duties as assigned by management.

Hybrid Work Responsibilities

• Clinic-Based: Conduct regular clinic visits, supervise frontline operations, support clinical teams, address operational challenges and maintain service standards.
• HQ-Based: Perform reporting, data analysis, administrative coordination, SOP reviews, project planning and operational improvement initiatives.

Requirements

• Diploma or Degree in Healthcare Management, Business Administration, Operations Management or a related discipline preferred.
• Experience in healthcare, clinic operations, frontline supervision or service operations is advantageous.
• Strong interpersonal, communication, organizational and problem-solving skills.
• Proficient in Microsoft Office applications, particularly Excel, Word and PowerPoint.
• Able to multitask, priorities responsibilities and work independently with minimal supervision.
• Willing and able to travel between HQ and assigned clinics as operationally required.

What We Are Looking For

• Ownership& Accountability: Takes responsibility and follows through on assigned tasks.
• Proactive& Resourceful: Anticipates challenges and takes initiative to resolve them.
• Leadership& Teamwork: Confident in guiding staff and collaborating across departments.
• Problem-Solving Mindset: Demonstrates sound judgement and practical decision-making.
• Positive Can-Do Attitude: Adaptable, resilient and willing to take on challenges.
• Results-Oriented: Committed to timely execution, service excellence and continuous improvement.

What We Offer

• On-the-job training and mentorship.
• Exposure to both clinic and HQ operations.
• Supportive and collaborative working environment.
• Career development and progression opportunities.

Working Arrangements

• Work Location: HQ (Ubi) and assigned clinic locations.
• Work Arrangement: Hybrid between clinic and HQ (on-site at both locations).
• Working Schedule: Mondays to Fridays (8.30am to 5.30pm)

Equal Opportunity

Qualitas Healthcare is committed to an inclusive and respectful workplace. We welcome applications from suitably qualified candidates of all backgrounds.