Restaurant Supervisor
THE HAPPY ROOT PTE. LTD.
- Supervision of Daily Operations: Oversee the day-to-day operations of the restaurant, including opening and closing procedures. Ensure that all areas of the restaurant (dining, kitchen, bar if applicable) are properly staffed and functioning smoothly.
- Customer Service: Maintain high standards of customer service and hospitality. Handle customer inquiries, complaints, and feedback in a professional and efficient manner.
- Staff Management: Supervise and coordinate the activities of restaurant staff, including servers, hosts/hostesses, and bartenders. Provide training and development opportunities to staff to enhance their skills and knowledge.
- Scheduling and Shift Planning: Create and manage staff schedules to ensure adequate coverage during all shifts. Monitor and adjust staffing levels as necessary to meet operational needs and budget constraints.
- Quality Control: Ensure that food and beverages meet quality standards before being served to customers. Conduct regular inspections of the dining area, kitchen, and restrooms to maintain cleanliness and hygiene.
- Inventory and Stock Management: Monitor inventory levels of food, beverages, and supplies. Place orders with suppliers and vendors as needed to maintain appropriate stock levels while minimizing waste.
- Health and Safety Compliance: Ensure compliance with health and safety regulations and sanitation standards. Train staff on proper food handling procedures and safety protocols.
- Financial Management: Monitor expenses and control costs to maximize profitability. Prepare daily sales reports and cash handling procedures.
- Promotions and Upselling: Implement promotional activities and upselling techniques to increase sales and revenue. Encourage staff to promote menu items and specials to customers.
- Team Leadership and Motivation: Lead by example with a positive attitude and strong work ethic. Foster a team-oriented environment, motivating staff to achieve goals and deliver exceptional service.
- Communication and Collaboration: Communicate effectively with kitchen staff, management, and other departments. Collaborate with the management team to implement policies, procedures, and initiatives.
- Problem Solving and Conflict Resolution: Address issues and resolve conflicts that arise during shifts. Handle emergencies and unforeseen situations calmly and efficiently.