Business Development Manager/Director (Integrated Facilities Management)

1. Business Development & New IFM Contract Acquisition

• Identify, develop, and secure new IFM business opportunities across commercial, industrial, residential, institutional, and other sectors.
• Proactively source potential clients and contract opportunities for integrated facilities services, including cleaning, security, M&E maintenance, landscaping, pest control, waste management, and other facilities support services.
• Develop new business opportunities through corporate networking, industry contacts, referrals, tender platforms, and direct client engagement.
• Monitor market demand, upcoming tenders, contract expiries, and potential outsourcing opportunities.
• Contribute to the development and execution of business strategies, annual operating plans, and growth initiatives aligned with the Group's objectives.

2. MCST Client Relationship Management

• Establish and maintain strong relationships with prospective and existing corporate clients, building owners, developers, consultants, procurement departments, and other key stakeholders.
• Conduct client meetings, site visits, and assessments to understand operational requirements, service expectations, and facilities management needs.
• Develop integrated service solutions tailored to clients' operational requirements, budget, and service expectations.
• Present the Company's service capabilities, operational track record, and value propositions to prospective clients.
• Maintain professional client relationships through regular engagement, after-sales, support, and ongoing business development activities.

3. Tender & Proposal Management

• Lead the preparation, coordination, and submission of IFM tenders, proposals, fee quotations, and client presentations.
• Manage the end-to-end tender process, including opportunity qualification, site assessment, client needs analysis, service scoping, pricing presentation, and commercial negotiations.
• Coordinate with Operations, Finance, and relevant departments to develop competitive service proposals, manpower plans, deployment arrangements, and cost structures.
• Evaluate manpower requirements, equipment, materials, subcontractor arrangements, and operational costs to ensure proposed solutions are commercially viable.
• Ensure tender submissions are competitive, accurate, and aligned with client requirements and the Company's service capabilities.
• Maintain proper records of tender submissions, commercial proposals, re-bids, and relevant contract documentation.

4. Contract Acquisition & Mobilisation

• Manage the business development pipeline from initial prospecting and client engagement through tender submission, negotiation, and contract award.
• Follow through on prospective contracts, negotiate commercial terms, and secure new property management appointments.
• Coordinate with Operations and relevant departments to ensure effective contract handover and mobilisation of newly secured MCST appointments.
• Monitor contract commencement, manpower requirements, and transition arrangements to facilitate smooth operational takeovers.

5. Existing Client Retention & Portfolio Growth

• Maintain relationships with existing MCST clients and identify opportunities for contract renewal, reappointment, portfolio expansion, and additional service appointments.
• Monitor contract expiry dates and proactively pursue re-tendering and renewal opportunities.
• Identify opportunities for additional services, and cross-selling to existing clients。
• Work with Operations to understand client feedback, service performance, and potential areas for service improvement or additional business, opportunities.

6. Market Intelligence & Commercial Performance

• Monitor competitor activities, managing-agent fee structures, market trends, and upcoming property developments to identify business opportunities.
• Evaluate tender pricing, estimated manpower, requirements, operational costs, and contract profitability in collaboration with relevant departments.
• Maintain an updated business development pipeline and monitor leads, tender submissions, conversion rates, secured contracts, and revenue performance.
• Evaluate business development performance and recommend improvements to sales strategies and commercial approaches to support sustainable growth.

7. Team Development & Cross-functional Collaboration

• Work closely with Operations, Finance, and other relevant departments to develop commercially viable proposals and support business development objectives.
• Share industry knowledge, market insights, and business development practices to strengthen the capabilities of the team.
• Provide guidance and support to team members in managing prospective clients, tender submissions, and business development activities.

Requirements / Qualifications

• Bachelor's Degree in Business Administration, Facilities Management, Engineering, Building Services or a related discipline is preferred.
• Minimum 5–8 years of relevant business development experience, preferably within the Integrated Facilities Management, Facilities Management, property services or outsourcing industry.
• Good understanding of facilities management services, including cleaning, security, M&E maintenance, landscaping, pest control and other building support services.
• Proven experience in tender preparation, contract negotiations, client acquisition, and business development.
• Experience in contract costing, manpower planning, pricing proposals, and commercial evaluation.
• Strong commercial judgement and analytical skills, with the ability to assess contract feasibility, operational costs, and profitability.
• Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Strong communication, presentation, negotiation, and relationship management skills.
• Good organisational skills, with a proactive, commercially driven and results-oriented mindset.
• Ability to work independently and collaboratively across different departments.