( Full Time ) - Air Customer Service Executive - East
ADECCO PERSONNEL PTE LTD
Location: Changi Alps
Salary: $3,200 – $4000
AWS + Variable Bonus
Company Transport Provided – Selected pick-up points from the West, North & East
Mon–Fri: 9:00am–5:30pm
Alternate Sat: 9:00am–1:30pm
The Job
- Handle and coordinate Air Import OR Export shipments from booking through shipment completion.
- Provide customers with timely updates on shipment status, flight schedules, delays and delivery arrangements.
- Coordinate with airlines, overseas agents, transporters, warehouses and internal operations teams.
- Prepare and process airfreight documentation such as MAWB, HAWB, pre-alerts and shipping documents.
- Monitor shipment milestones and follow up on delays, discrepancies and operational issues.
- Support customs clearance and cargo delivery arrangements.
- Update shipment information accurately in the system.
- Support billing, invoicing and shipment/job closure.
- Ensure shipments are handled according to customer SOPs and operational requirements.
The Talent
- NITEC, Higher NITEC, Diploma or equivalent qualification
- Fresh graduates are welcome to apply! logistics,shipping or customer service are encouraged to apply.
- Experience in Air Import and/or Air Export operations will be an added advantage.
- CargoWise experience is not required. Familiarity with other logistics or freight systems is welcome.
- Good communication, coordination and customer service skills.
- Willingness to learn and a positive working attitude.
Eu Eng Joe
EA License No: 91C2918
Personnel Registration Number: R23112468