Customer Solutions Architect / Technical Account Manager

Company Overview

Aerowave Technologies delivers expert-driven cybersecurity services across Web3, fintech, and advanced threat intelligence. Headquartered in Singapore, we secure decentralized ecosystems and critical fintech operations with AI-powered, real-time solutions for enterprises across Asia.

Job Summary

You will own a portfolio of enterprise customers using Cloud Security and AI security tools, acting as a trusted technical advisor to drive adoption, renewals, and growth. This role requires hands-on execution and strategic collaboration in a dynamic startup environment.

Responsibilities

• Drive account health, adoption, renewal, and revenue growth by developing clear success plans and value realization milestones for enterprise customers
• Translate customer challenges into measurable business outcomes by mapping product features and services to risk reduction, compliance coverage, and MTTR improvements
• Provide hands-on technical support and solution guidance across cloud security use cases to serve as a trusted technical advisor
• Deliver demos, feature updates, workshops, and documentation to accelerate customer learning and adoption of relevant product capabilities
• Lead regular cadence meetings (QBRs/EBRs, weekly standups) to identify new use cases, surface risks, and coordinate cross-functional actions to protect and grow accounts
• Manage secure onboarding of customer cloud environments (AWS, Azure, GCP, Alibaba Cloud) into the CNAPP platform, guiding identity/permissions, connectors, and posture coverage
• Integrate Splunk, Jira, and related SIEM/ITSM/DevOps tools with the platform for alerting, ticketing, and automation
• Customize security policies, detection rules, and automations to align with customer guardrails and least-privilege access principles
• Support customer deployment and understanding of the Agentic AI SOC platform as required
• Support audit and compliance by mapping CNAPP posture to frameworks such as MAS TRM, ISO 27001, and SOC 2, enabling automated evidence and policy checks
• Articulate platform resilience and align security controls to high availability and disaster recovery objectives in cloud environments
• Triage CNAPP and threat intelligence alerts, validate indicators of compromise, document lessons learned, and accelerate remediation with stakeholders
• Translate misconfigurations and exposures into prioritized business risks and track risk reduction progress
• Configure RBAC, SSO/federation, and least-privilege access patterns to streamline patching and access processes
• Tune threat detections to reduce false positives, align to MITRE ATT&CK framework, and integrate watchlists or threat feeds as applicable
• Understand the Agentic AI multi-agent system process to support customer needs

Required competencies and certifications

• Minimum 5 years in a technical, customer-facing role such as Customer Success, Technical Account Management, Solutions Architecture, or Sales Engineering
• Minimum 2 years designing, delivering, or maintaining Cloud Infrastructure or Cloud Security solutions
• Proven ability to proactively organize internal resources to achieve customer outcomes
• Strong consulting and project management skills to deliver visible business value
• Executive-level communication skills with a positive, solution-oriented attitude
• Solid understanding of Alibaba Cloud, AWS, Azure, and GCP cloud platforms

Preferred competencies and qualifications

• Minimum 2 years in security architecture, cloud security, information security consulting, GRC, or enterprise network/security management
• Exposure to Kubernetes and container security platforms
• Familiarity with Splunk, Jira, and workflow automation for SecOps, ITSM, or DevOps
• Basic understanding of AI systems and ability to build utility scripts/tools with AI support
• Bilingual proficiency in English and Chinese for regional stakeholder engagement
• Adaptability to thrive in a fast-paced, evolving startup environment
• Hands-on mindset willing to take on both strategic and operational tasks
• Growth mindset eager to be mentored and contribute to technical strategy
• Resilience with a persistent, “never say no” attitude toward learning and challenges

Other Information

• Fully remote role with expectations for self-management and accountability
• Flexible working arrangements and broad exposure to cybersecurity, fintech, and emerging technologies
• Opportunity to make a positive impact in a growing company