Shipping Officer

Job Summary

Coordinate and manage end-to-end shipping processes for valuables, ensuring timely delivery and compliance with international trade regulations. Collaborate with carriers, customs, and internal teams to optimize logistics and resolve shipment issues efficiently.

Responsibilities

• Coordinate and manage the complete shipping process for valuables to ensure timely and efficient delivery
• Liaise with shipping carriers, freight forwarders, internal stations, and customs officials to facilitate smooth transportation of goods
• Verify special shipping requirements for each destination country with forwarders and communicate these to relevant departments
• Prepare and manage accurate shipping documentation, including bills of lading, packing lists, and customs declarations
• Monitor shipment schedules and track goods in transit, providing regular updates to stakeholders
• Collaborate with internal teams to optimize shipping operations and resolve logistical challenges promptly
• Maintain accurate records of shipping activities, costs, and performance metrics for reporting and analysis
• Ensure compliance with international trade regulations and customs requirements throughout the shipping process
• Communicate effectively with suppliers, buyers, and logistics partners to address inquiries and resolve issues promptly
• Assist with month-end closing activities, including billing customers and following up on payments for financial submission to IRAS
• Review and verify invoice discrepancies with internal finance and customers to maintain KPIs within healthy levels

Required competencies and certifications

• Minimum GCE ‘O’ Level or Diploma in a relevant field

Preferred competencies and qualifications

• Knowledge of international shipping practices and skills in logistics coordination
• Customer service orientation with a positive attitude, discipline, willingness to learn, effective teamwork, and proactive initiative