Control-M Administrator / Control-M Support SME Specialist

Job Overview

We are seeking an experienced Control-M Administrator / Support SME Specialist to manage, maintain and enhance our enterprise Control-M scheduling platform.

The successful candidate will be responsible for platform administration, infrastructure support, automation, integration management, upgrades, performance optimization and L2/L3 production support. This role requires strong technical expertise in Control-M, Infrastructure as Code (IaC), scripting and enterprise scheduling environments.

Key Responsibilities

1. Control-M Platform Administration & Support

• Administer and maintain Control-M Enterprise Manager, Control-M Servers and Agents.

• Manage platform configurations, security settings, calendars, resources and notification policies.

• Monitor platform health, agent connectivity and service availability.

• Perform upgrades, patch installations, hotfix deployments and migration activities.

• Manage High Availability (HA), Disaster Recovery (DR) and failover activities.

• Perform performance tuning, capacity planning and platform optimization.

• Coordinate with BMC Support for technical issues and product escalations.

• Maintain technical documentation, SOPs and architecture diagrams.

2. Integration Support

• Maintain and support Control-M integrations with enterprise applications and external systems.

• Troubleshoot API communication, connectivity, authentication and authorization issues.

• Support integrations with ITSM, monitoring and observability platforms.

• Validate integration functionality following upgrades and configuration changes.

• Collaborate with application, infrastructure, security and network teams.

3. Automation & Infrastructure as Code

• Develop automation solutions using Ansible and/or Terraform.

• Create scripts using Python, PowerShell and Linux/Unix Shell Scripting.

• Develop reusable automation workflows, playbooks and administrative scripts.

• Support Infrastructure as Code (IaC) implementations.

• Apply source control and automation best practices.

• Support Control-M Automation API and Job-as-Code (JaaC).

4. Incident & Problem Management

• Provide L2/L3 technical support for Control-M platform incidents.

• Perform root cause analysis and implement permanent corrective actions.

• Support change management, release management and platform enhancements.

• Participate in major incident management and production recovery activities.

• Ensure compliance with SLA and operational standards.

5. Operational Support

• Participate in 24x7 shift rotations and on-call support.

• Support critical production incidents and recovery activities.

• Participate in disaster recovery testing and business continuity exercises.

• Ensure platform stability, availability and operational excellence.

Mandatory Technical Skills

• Control-M Enterprise Manager, Servers and Agents.

• Control-M Administration and Platform Management.

• Control-M Upgrades, Patching and Migration.

• Control-M HA/DR Concepts.

• Control-M Automation API.

• Ansible and/or Terraform.

• Python, PowerShell and Shell Scripting.

• Linux/Unix Administration.

• API Integration and Troubleshooting.

• L2/L3 Enterprise Production Support.

• Experience supporting 24x7 operational environments.

Preferred Skills

• Control-M Job-as-Code (JaaC).

• Managed File Transfer (MFT).

• AWS, Microsoft Azure or Google Cloud Platform.

• CI/CD and DevOps practices.

• Monitoring and Observability integrations.

• BMC Control-M Certifications.

Education

• Bachelor's degree in Computer Science, Information Technology, Engineering or a related discipline, or equivalent relevant technical experience.

Additional Requirements

• Strong analytical and troubleshooting capabilities.

• Excellent communication and stakeholder coordination skills.

• Ability to work independently and manage critical production incidents.

• Willingness to participate in shift rotations and on-call support.