Test Governance and Operations Manager

Responsibilities

Offshore Delivery Centre (ODC) Strategy & Governance

· Support the execution of Offshore Delivery Centre (ODC) locationstrategy initiatives across existing and proposed supplier locations.

· Track progress of ODC-related activities, action items, and deliverablesto ensure timely execution against agreed timelines.

· Prepare status updates, briefing materials, and management reports forODC governance forums and stakeholder meetings.

· Assist in maintaining ODC governance documentation, operatingprocedures, and supplier obligations.

Supplier Risk & Third-Party Management

· Act as the primary coordinator for third-party risk assessmentsinvolving strategic suppliers and ODC service providers.

· Liaise with Risk Management, Procurement, Compliance, InformationSecurity, and supplier representatives to facilitate assessment activities andremediation tracking.

· Monitor assessment findings, risk treatment plans, and closure status toensure timely completion of agreed actions.

· Maintain supplier governance records, assessment documentation, and riskregisters.

· Support periodic reviews of supplier compliance with Bank policies,standards, and contractual obligations.

Business Continuity & Operational Resilience

· Support the planning, coordination, and execution of Business ContinuityManagement (BCM) and operational resilience activities .

· Coordinate business continuity exercises, recovery tests, and crisismanagement activities with suppliers and internal stakeholders.

· Track BCM readiness, action items, and remediation activities arisingfrom exercises and assessments.

· Maintain business continuity documentation, contact lists, recoveryprocedures, and supporting records.

Stakeholder & Vendor Management

· Coordinate with internal stakeholders, suppliers, and external partnersto ensure effective communication and follow-up of operational, risk, andstrategic initiatives.

· Monitor action items arising from governance meetings, supplier reviews,risk assessments, and business continuity exercises.

· Support continuous improvement initiatives to enhance operationaleffectiveness, governance, supplier management, and reporting capabilities.

Bachelor's Degree in Computer Engineering, Information Technology, Business, Risk Management or a related discipline.

Minimum 5 to 7 years of relevant experience in offshore delivery environments, supplier governance, vendor management, operational risk management, or project governance.

Familiarity with banking, financial services, or regulated environments will be an advantage.

• Minimum understanding of third-party risk management, supplier governance, and control frameworks.
• Experience coordinating risk assessments, compliance reviews and remediation tracking.

• Experience supporting Business Continuity Management (BCM), disaster recovery exercises, operational resilience testing, or crisis management activities.

• Strong analytical skills with proven experience in metrics reporting, dashboard preparation, and management reporting.
• Advanced proficiency in Microsoft Excel, including Pivot Tables, Power Query, advanced formulas, dashboards, and data analysis.

• Proven ability to build strong working relationships with senior stakeholders, suppliers, and cross-functional teams.
• Strong vendor management skills, including performance monitoring, issue management, escalation handling, and governance coordination.
• Experience managing multiple stakeholders across Risk, Procurement, Compliance, Technology, and Operations functions.
• Ability to influence without direct authority and drive actions to closure.

• Excellent written, verbal, presentation, and stakeholder communication skills.

High attention to detail, with strong analytical and problem-solving capabilities.

Key Domain

· Offshore Delivery Centre (ODC) Strategy &Governance

· Third-Party Risk Management & SupplierGovernance

· Business Continuity Management (BCM) &Operational Resilience