Nursing Services Manager [WCAN]

1. Strategic Nursing Leadership

• Work closely with the Head of Nursing to develop and implement strategic, operational and tactical nursing plans.

• Lead service quality initiatives in collaboration with nursing teams, doctors, interdisciplinary departments, residents, families and external stakeholders.

• Drive the implementation of personalised care models for elderly residents, including the Green House model.

• Facilitate collaboration among Clinical Nurse Managers, Nurse Educators and senior management.

• Support organisational development, monitor key performance indicators (KPIs), and ensure effective utilisation of budgets and resources.

2. Clinical Governance & Quality Improvement

• Develop, review and implement nursing policies, standard operating procedures (SOPs), clinical guidelines and governance frameworks.

• Ensure compliance with MOH licensing requirements, nursing standards, infection prevention and control practices, and relevant regulatory guidelines.

• Establish clinical audit frameworks and conduct regular audits and surveillance.

• Lead quality improvement initiatives to enhance nursing standards and resident care outcomes.

• Ensure nursing practices are aligned with organisational objectives and regulatory requirements.

3. Nursing Capability Development

• Support the recruitment, selection, development and retention of nursing personnel.

• Work with Nurse Educators to identify training needs and develop nursing competencies.

• Oversee orientation and induction programmes for nurses, care staff and healthcare professionals.

• Provide mentoring, coaching and guidance to nursing and care teams.

• Develop partnerships with external organisations and educational institutions to support staff training and development.

4. Clinical Operations & Resident Care

• Conduct regular resident rounds to monitor care quality and maintain engagement with residents and families.

• Assess staffing and competency requirements to ensure appropriate nursing coverage.

• Evaluate nursing care quality, clinical documentation and care delivery practices.

• Conduct staff performance evaluations and provide feedback for continuous improvement.

• Ensure workplace safety and health standards are maintained.

• Conduct regular audits of clinical competencies, customer service and nursing practices.

• Ensure appropriate utilisation and maintenance of medical and non-medical equipment.

5. Infection Prevention & Regulatory Compliance

• Ensure effective implementation of infection prevention and control policies.

• Promote proper hand hygiene, PPE usage and safe clinical practices.

• Monitor staff compliance with infection control policies and nursing standards.

• Promote safe antibiotic administration and initiatives to reduce healthcare-associated infection risks.

6. Administration & Reporting

• Maintain accurate clinical records and documentation through the organisation's IT systems.

• Collect, analyse and report data for clinical audits and performance monitoring.

• Monitor training equipment and identify resource requirements.

• Keep updated on aged-care developments, healthcare priorities and regulatory changes.

• Perform other duties as assigned.

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