Paid Enforcement Specialist

This posting is for a contract assignment with Tundra Technical Solutions to provide services to our Client, a Fortune 500 Tech Firm.

Paid Enforcement Specialist (Contract)

Role Overview

The Global Response Org is a vital part of the client's commitment to user and business safety on its platforms. This organization focuses on safeguarding the billions of users across client's family of apps from harmful content, malicious actors, and detrimental behaviours. By leveraging cutting-edge technology and collaborating with cross-functional teams worldwide, the Global Response Org plays a crucial role in creating and upholding a secure and positive environment for the global community.

As a Paid Enforcement Specialist, your role will involve responding to process incoming paid demand enqueued through GRO's production workflows, to assess compliance to our advertising standards, ensure we remove bad actors from our platform before they propagate any harm while protecting compliant advertisers from over-enforcement. Leveraging your comprehensive knowledge of the systems, including tools, products, policies, and processes, you will collaborate with cross-functional teams to validate and communicate accuracy of quality and enforcement decisions. Where cases are complex or ambiguous, you will collaborate with relevant internal stakeholders to arrive at the correct enforcement outcome.

Responsibilities

• Review and action incoming demand enqueued through GRO production workflows (Cases, SRT) accurately and within established SLAs

• Serve as an expert in policy application and enforcing terms of service (including Community Standards, Advertiser & Commerce Policies, and product-specific guidelines) as they apply to content from your assigned market/region

• Maintain expert-level proficiency in enforcement tools and systems to efficiently and correctly process queued demand

• Collaborate with internal stakeholders (including Policy, Sales, Legal, and Operations teams) where necessary to provide input to ambiguous or complex cases and arrive at the correct enforcement outcome

• Ensure quality and accuracy of enforcement decisions, meeting or exceeding established quality benchmarks

• Escalate cases that fall outside established decision frameworks or require additional expertise to appropriate teams in a timely manner

• Stay current on policy updates, enforcement standards, implementation guidelines, and workflow changes relevant to your assigned market/region

• This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other potentially objectionable material. i.e. child exploitation, graphic violence, animal abuse, self-injury and other content which may be considered offensive or disturbing.

Minimum Qualifications

• 4+ years of experience in Trust & Safety, content moderation, online operations, investigative, compliance, audit or similar roles for a technology company or consultancy company

• Demonstrated accuracy in high-volume ad content review or enforcement operations

• Ability to interpret and consistently apply complex policy implementation guidelines

• Ability to work with graphic and objectionable content coupled with a broad understanding of client's Community Standards

• Ability to make sound judgments under tight deadlines and competing priorities

• Effective communication skills and ability to collaborate with cross-functional stakeholders to reach correct enforcement outcomes

  Please note that this is not a full-time employment opportunity. Candidates selected for this role will be engaged as contractors for the specified duration of the project. For any inquiries regarding the terms of the contract or engagement, please contact Tundra Technical Solutions directly.