Call Centre Executive

Company Overview / Employee Value Proposition

Ascle Healthcare Group is a leading healthcare medical group in Singapore dedicated to supporting doctors in establishing and managing successful private medical centres. Drawing upon extensive industry knowledge, financial stability, and operational expertise, Ascle Healthcare Group provides a strategic advantage in developing thriving clinics across Singapore. Our dedication to excellence is evident in our all-encompassing support services. We take care of every facet of clinic management, from initial facility setup to day-to-day clinic operations. This comprehensive approach allows our doctors to concentrate on providing exceptional patient care while we adeptly manage the complexities of running a medical practice.

Job Summary

Manage communications and appointments across multiple clinics to ensure smooth patient interactions and support clinic operations with professionalism and accuracy.

Responsibilities

• Manage inbound and outbound WhatsApp messages, phone calls, and emails promptly and professionally to maintain clear communication with patients and internal teams
• Schedule, coordinate, and follow up on patient appointments across clinics to optimize clinic workflow and patient access
• Handle general enquiries accurately and escalate complex cases to relevant teams to ensure timely resolution
• Maintain accurate records and ensure compliance with SOPs and service protocols to support operational consistency and quality
• Review, assess, and respond to enquiries in a timely manner to deliver quality customer service and patient support
• Collaborate with different business units to provide a seamless, one-stop solution for patients, enhancing their overall experience
• Resolve feedback or issues raised by patients, customers, or internal operations teams by identifying root causes and implementing effective solutions
• Deliver a professional and high-quality service experience at all patient touchpoints to uphold clinic reputation and patient satisfaction
• Identify patients’ needs and maintain a consistently high level of service delivery and satisfaction through attentive and responsive care
• Proactively manage patient feedback and challenges calmly and professionally to ensure positive outcomes and continuous improvement