Customer & Service Support - Warehouse

About the company

MusterFire International Pte Ltd, www.musterfire.com, is an Australian-based company specialising in the design, sale, service and spare parts supply of fire suppression systems for mining, heavy truck, transport and automotive equipment in Singapore.

We are experiencing rapid business growth and great future business potential. To ramp up our capabilities at MusterFire International Pte Ltd and support our customers and partners, we are looking to add a highly motivated person to our team.

About the role

This role focuses on supporting day-to-day order processing, warehousing & order fulfilment.

This position is a great opportunity for someone looking for a long-term commitment in a fast-paced, growing company and a dynamic business environment.

The successful candidate will have a “Can-Do” attitude to learn and drive operational excellence forward efficiently and to a high level of quality to provide good customer service to the markets.

Responsibilities

• Taking ownership of customer issues reported and seeing problems through to resolution.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Ask customers targeted questions to quickly understand the root of the problem.
• Provide prompt and accurate feedback to customers.
• Refer to internal databases or external resources to provide accurate answers.
• Ensure all issues are properly logged.
• Prioritise and manage several open issues at one time.
• Prepare accurate and timely reports.
• Maintain jovial relationships with internal & external stakeholders.
• Complete job reports.
• Efficiently process new orders according to process & system.
• Pick & pack orders efficiently in accordance with process & systems.
• Invoice orders accurately.
• Follow all various tasks allocated.

Requirements

• Minimum of 5 years’ experience in basic ERP systems & warehouse operations.
• Be an outgoing individual who is comfortable talking to all levels of management.
• Must be trustworthy and capable of running a warehouse, ensuring all documentation is kept up to date with the right information.
• Can work independently or with the team.
• Highly organised and committed to completing tasks in a timely and professional manner.
• Proficient in Microsoft Office and related equipment.
• Proficiency in NetSuite is a plus.

Additional information

The role will be based in Singapore; there may be times, as deemed necessary by the Regional Manager.