[0580] Customer Quality Coordinator (Aftersales) - East / 5 days / $3k
THE SUPREME HR ADVISORY PTE. LTD.
- Location: Changi South (Nearest MRT - Expo)
- Salary: $2,500 - $3,000
- Working days: Monday - Friday
- Working hours: 9am – 6pm
Responsibilities
- Investigate and manage customer complaints and quality incidents from receipt through to closure.
- Input data into Root Cause Analysis (RCA) templates and manage the internal reject tagging process for warehouse-related errors.
- Identify process inefficiencies, waste and potential quality risks, and conduct Gemba walks with the Operations team to drive continuous improvement.
- Prepare weekly and monthly reports on customer complaints received.
- Support compliance with ISO 9001, ISO 14001 and ISO 45001 requirements, as well as internal procedures.
Requirements
- Minimum Diploma qualification.
- 1–2 years of relevant working experience.
The Supreme HR Advisory Pte. Ltd || 14C7279
Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580