Strategic Planning Manager- International Aggregators Manager
DOMINO'S PIZZA SERVICES SINGAPORE PTE. LTD.
Job Summary
This role partners closely with International Markets, Business Teams, and cross-functional COEs to support effective aggregator strategies that drive commercial impact and operational excellence across channels including Carryout and 1P Delivery.
Responsibilities
Aggregator Strategy Consulting
- Support international markets in defining, refining, and optimizing aggregator strategies to drive sales growth and reinforce Domino’s brand positioning
- Provide hands-on support to priority markets to advance initiatives from opportunity assessment through execution
- Advise markets on best practices for balancing aggregator growth with long-term business sustainability across owned and third-party channels
- Identify risks, dependencies, and operational constraints related to aggregator initiatives and collaborate cross-functionally to resolve them
- Support test-and-learn initiatives to improve conversion rates, customer satisfaction, and overall aggregator performance
Knowledge Development and Deployment
- Capture, organize, and evolve Domino’s international perspective on third-party aggregators through market learnings and best practices
- Develop and maintain scalable frameworks, playbooks, tools, and guidance to enable consistent and effective execution across aggregator platforms
- Prepare materials and facilitate structured knowledge-sharing forums to accelerate learning and adoption across DPI and International Markets, including Aggregator Forum content and follow-ups
- Collaborate cross-functionally to communicate and roll out aggregator products, features, and initiatives
- Provide guidance to markets on platform execution standards and customer experience expectations across aggregator platforms
Cross-Functional Collaboration
- Partner with DPI Business Teams, Digital teams, and other COEs to align aggregator priorities with business and commercial objectives
- Build and maintain effective working relationships with stakeholders in International Markets to ensure follow-through on priorities, timelines, and deliverables
- Monitor aggregator platform capabilities, industry trends, and competitive dynamics to inform recommendations and support market needs
- Drive continuous improvement of shared tools, processes, and ways of working across the Aggregators COE
Required competencies and certifications
- Bachelor’s degree in Business, Marketing, Engineering, or related field
- Ability to travel internationally (approximately 15–20%)
Preferred competencies and qualifications
- 5+ years of experience in digital, eCommerce, consulting, aggregator strategy, or related fields; QSR, franchisor, or multi-market experience preferred
- Familiarity with third-party aggregator platforms, digital customer journeys, and commercial execution principles
- Ability to use analytics and insights to inform recommendations and support performance improvement
- Strong planning and organizational skills to manage multiple priorities and workstreams with attention to detail
- Strong written and verbal communication skills to work effectively across functions, cultures, and markets
- Self-starter with strong ownership, sound judgment, and comfort working in a fast-paced, collaborative environment
- International experience and second-language proficiency