Client Onboarding Executive - Mandarin Speaker

LMAX Group

Key Responsibilities:

Perform thorough KYC checks, including identity verification, background checks, risk assessments, and PEPs & sanction screening.
Perform transaction screening checks, identifying potential AML risks, unusual funding behaviour, or sanctions-related concerns and escalating findings as appropriate.
Ensure a smooth, timely, and positive onboarding experience while maintaining a high standard of compliance.
Work with the Compliance team to flag high-risk clients and manage escalations or complex cases.
Serve as the primary point of contact for clients throughout the onboarding process, providing guidance on KYC requirements and addressing questions in a professional and timely manner.
Review and validate client documentation to ensure completeness, accuracy, and compliance with regulatory and internal requirements.
Assist clients in submitting the correct documentation, ensuring that all required paperwork is collected and submitted in a timely manner.
Maintain accurate and up-to-date client records, ensuring all KYC and onboarding documentation is securely stored and readily available for audit, reporting, and regulatory purposes.
Work closely with sales, product, and customer success teams to ensure smooth handoffs and alignment across departments.
Handle client inquiries, issues, and escalations, ensuring timely resolution while maintaining a positive experience.
Ensure all client information is entered into the KYC systems accurately and timely.

Requirements

Skills and Qualifications:

Experience:

Experience in client onboarding, KYC/AML compliance, or a related role, preferably in financial services, fintech, or a regulated industry.
Familiarity with KYC, AML, and financial crime regulations, including FATF, FinCEN, and other industry standards.
Experience in customer-facing roles with strong communication skills.

Skills:

Strong analytical skills and attention to detail, with the ability to assess risk and perform due diligence effectively.
Excellent communication skills, able to explain complex KYC requirements to clients and internal teams.
Ability to manage multiple clients and priorities simultaneously, ensuring all deadlines and compliance standards are met.
Strong problem-solving skills, with the ability to navigate complex KYC cases and escalate appropriately.
Experience with KYC/AML platforms (e.g., Trulioo, Comply Advantage) and CRM systems (e.g., Salesforce, Dynamic Works).

Education:

A bachelor’s degree in finance, business, or a related field. Advanced certifications in compliance (e.g., ICA, CAMS) are a plus.