Collaboration Services Specialist

Company Overview

3 Cubed Business Consulting offers IT consulting and solutions to enterprises across Asia Pacific. Headquartered in Singapore since 2015, it delivers comprehensive end-to-end IT services focused on customer purpose and passionate performance.

Job Summary

Provide senior-level operational and technical support for Microsoft 365 collaboration, messaging, and identity services, ensuring availability, security, and compliance with organisational policies.

Responsibilities

• Operate and administer account lifecycle management using in-house Account Provisioning System and on-premise Active Directory servers to support Microsoft 365 services
• Configure and maintain Microsoft 365 services including Entra ID (Azure Active Directory), Exchange Online, SharePoint Online, Microsoft Teams, and OneDrive for Business to meet approved standards
• Manage mailbox configurations, distribution lists, shared mailboxes, Teams, and SharePoint Online sites in alignment with organisational policies
• Configure and maintain security settings such as Multi-Factor Authentication (MFA), role assignments, and service-level access controls within Microsoft 365 to ensure compliance and security
• Troubleshoot and resolve complex collaboration, identity, and messaging issues across Microsoft 365 services to maintain service availability
• Resolve incidents independently and escalate to Microsoft Support when necessary to minimize downtime
• Maintain accurate operational documentation, runbooks, and configuration records to support knowledge sharing and continuity
• Collaborate with various departments to manage account lifecycle processes effectively
• Provide cross-cover support for other Category 1A roles during operational needs to ensure seamless service delivery

Required competencies and certifications

• Senior hands-on experience administering Microsoft 365 services
• Strong working knowledge of Entra ID, Exchange Online, SharePoint Online, Microsoft Teams, and OneDrive
• Experience supporting large enterprise Microsoft 365 environments
• Ability to operate independently with minimal supervision