RETAIL OPERATIONS MANAGER

Company Overview

The client operates in the mobile phone, telecommunications equipment, and accessories sector, focusing on retail and wholesale business development.

Job Summary

You will oversee daily retail operations, manage inventory and suppliers, supervise staff, and drive business performance in mobile telecommunications products, ensuring compliance and supporting growth initiatives.

Responsibilities

• Plan, organise, and manage daily retail operations for mobile phones, telecommunications equipment, accessories, and related products to ensure smooth business functioning
• Develop and implement operational procedures, sales strategies, and service standards to enhance efficiency and improve business outcomes
• Oversee procurement, inventory planning, stock replenishment, and supplier coordination to maintain optimal product availability
• Supervise retail employees by allocating work, providing training, monitoring performance, and ensuring high-quality customer service delivery
• Manage relationships with local and overseas suppliers, distributors, and wholesale partners to support supply chain and business growth
• Monitor sales performance, operating expenses, profit margins, inventory turnover, and operational targets to drive profitability
• Handle customer enquiries, product issues, warranty coordination, after-sales services, and complaint resolution to maintain customer satisfaction
• Manage point-of-sale systems, inventory records, sales transactions, and operational reporting to ensure accurate business data
• Apply technical knowledge of mobile phones and telecommunications equipment to support product evaluation and resolve operational issues
• Prepare periodic sales reports, inventory assessments, operational budgets, and business performance updates for management review
• Identify opportunities for business expansion, operational improvements, product development, and increased sales to support company growth
• Ensure compliance with company policies, consumer protection requirements, and relevant Singapore regulations to maintain legal and ethical standards
• Coordinate with senior management on business planning, operational improvements, and achievement of company objectives

Required competencies and certifications

• Degree in Business, Management, Arts, Technology, or a related discipline
• Minimum 5 years of relevant experience in retail operations, telecommunications, mobile devices, technical services, or related business operations
• Practical knowledge of mobile phones, telecommunications equipment, accessories, and related products
• Experience in retail operations, inventory control, supplier coordination, procurement, or customer service management
• Proficiency in Microsoft Office, spreadsheets, inventory systems, and basic business reporting

Preferred competencies and qualifications

• Strong communication, leadership, analytical, organisational, and problem-solving skills
• Ability to supervise employees, organise operational activities, and monitor business performance
• Ability to work independently, manage multiple responsibilities, and contribute to business growth
• Willingness to work according to retail operational requirements, including weekends and public holidays when scheduled