Mall Concierge

Duties:

• Manage the Information Counter and professionally handle customer enquiries, feedback, and complaints with a courteous and service-oriented approach.

• Adhere to standard operating procedures, including housekeeping, opening and closing duties, stock-taking, and counter operations.

• Assist in the execution of promotional activities such as redemptions, lucky draws, and contests.

• Support the implementation of loyalty programmes by promoting membership, registering customers, and managing parking and voucher redemptions.

• Promote a customer-centric service culture while maintaining operational excellence individually and within the team.

• Perform additional duties as assigned by the manager.

Requirements:

• Able to commit to rotating shifts including weekends and public holidays
• Prior frontline customer service experience

Interested Applicants, please click Apply Now

Chow Zi Qing

R2199258

Revup Proservices Pte Ltd

EA.24C2366