Field Service Technician

TOMRA SINGAPORE PTE. LTD.

Installation, set up, service, repair, modify, upgrade, commission, recondition, calibrate, cleaning and test of our systems.
Reporting on service assignments and faults (online and/or paper)
Training customers and new colleagues
Driving for long periods as required for the above; attending to some occasional call-outs outside your area; attending to call-outs outside business hours as and when required.
Providing excellent customer service to our customers retail outlets and occasionally to members of the public if required.
Monitor RVMs using TOMRA back-office systems
Work closely with the service team
Demonstrate responsibility for health and safety by safeguarding own wellbeing, avoiding risks to others, reporting hazards promptly, and complying with TOMRA SAFE Standards.
Any other tasks in support of the business as required
Manage and maintain tools, test equipment, technical documentation, and assigned van kits/spares to ensure completeness and compliance with inventory requirements.
Analyse areas of potential improvement of products and report to local service team.
Stay informed and up to date with TOMRA’s RVMs and products.

Technical/vocational qualifications (e.g., NITEC, Higher NITEC, Diploma) preferred; candidates with strong relevant experience may also be considered. Minimum 2–3 years of field service or maintenance experience with electro-mechanical systems.
Proven ability to independently install, troubleshoot, repair, and calibrate equipment.
Proficient in interpreting technical manuals, engineering drawings, and schematics.
Competent in basic IT applications, with familiarity in mobile applications and remote monitoring systems.
Demonstrated customer service orientation with strong communication skills.
Effective team player with the ability to work independently and adhere to standard operating procedures.
Must be able to manage tools, spare parts, and occasional equipment handling" and/or "Must be able to stand for long hours
Willingness to travel across Singapore and attend to after-hours service callouts as required.
Awareness of Workplace Safety and Health (WSH) standards; compliance with WSQ safety guidelines.
Eligibility to work legally in Singapore.