Outlet Manager

Join Refresh Group, which is backed by TPC (Tsao Pao Chee), a purpose-led business group focused on advancing the Well-being Economy through an integrated ecosystem of businesses and services.

Benefit from opportunities for professional growth, cross-market exposure and collaboration within a wider regional well-being ecosystem.

Job Description

• At all times, to keep the clinic/beauty salon organized, clean, and attractive to customers.
• To oversee the clinic/beauty salon sales team and other staff members. This includes supervising employees, delegating tasks, evaluating employee performance, managing staff problems, and designing work schedules.
• Oversee the clinic’s/beauty salon's inventory by maintaining stock and purchasing new supplies as needed.
• To greet incoming customers, answer phone calls, and address customer complaints. When customers are ready to check out, assistant outlet managers supervise the cashier to complete sales and collect payments.
• To achieve assigned target and goals set by company.
• Ensure cohesive and harmonious working environment at all level in order to achieve Staff Retention rate.

• At least 1 year proven experience in managing a clinic/beauty salon or similar role
• Knowledge of the best practices for running a clinic/beauty salon
• Ability to handle customers' requests and complaints with grace
• Sales oriented and customer focus
• Professionalism, independent and initiative with strong self-motivation
• Excellent communication skills
• Positive thinking and attitude
• Ability to establish effective policies and procedures, and maintain high service delivery standards