IT Operations & Security Services Manager

• Day-to-day IT operations and service delivery.
• Operational governance.
• Major incident and escalation management.
• Virtual Desktop Infrastructure (VDI) operations management.
• Outsourced Security Operations Centre (SOC) governance.
• Software Asset and License Management.
• Vendor and third-party service provider management.
• Client operational governance and reporting.
• Team leadership, workforce planning, and capability development.
• Service transition from project delivery into operations.

Requirement

• Bachelor's Degree in Information Technology, Computer Science, Cybersecurity, Engineering, or related discipline.
• 5-8 years progressive IT experience.
• 2-3 years in service management or operational leadership roles.
• Experience managing managed services or IT operations environments.
• Practical experience with enterprise VDI platforms.
• Experience governing outsourced or internal SOC operations.
• Experience managing software licensing portfolios.
• Experience managing vendors and third-party service providers.
• Client-facing operational leadership experience.