Seafreight Import Executive

Key Duties & Responsibilities

• Perform A–Z tasks for sea import shipments.

• Prepare import documents prior to vessel arrival.

• Ensure prompt release of shipments from carriers/co-loaders.

• Timely follow up, coordinate and communicate shipment information with relevant stakeholders, including subcontractors, shipping lines, shipping agents, freight forwarders, customers and overseas offices.

• Meet customers’ specific clearance expectations and delivery timelines.

• Maintain good relationships and provide excellent customer service to customers.

• Correspond and follow up with origin whenever required.

• Handle disputes on behalf of customers and/or shipping lines.

• Fulfil KPIs set by the manager.

• Handle cross-border road freight pricing and shipment activation.

• Perform ad-hoc duties/tasks as assigned by the company.

• Possess ‘O’ Level, Professional Certificate/NITEC, Diploma in Logistics/Transportation, or equivalent.

• Minimum 3 years of experience in handling sea import shipments within the freight forwarding industry.

• Good command of English, strong communication skills and computer literacy, including MS Office.

• Knowledge of TradeNet and CargoWise is a definite advantage.

• Good customer service skills and a strong team player.

• Meticulous, committed and a fast learner.

• Positive, with a can-do attitude and the ability to work under pressure to meet deadlines.