Ticketing & Operation Executive

About the role

This role involves handling office operation tasks and corporate travel enquiries, flight reservations, ticket issuance, reissuance, cancellations and refunds. You will prepare travel quotations and itineraries according to clients' requirements and company travel policies, and operate Amadeus or other relevant ticketing systems to manage bookings accurately and efficiently.

Key responsibilities

• Handle corporate travel enquiries, flight reservations, ticket issuance, reissuance, cancellations and refunds

• Prepare travel quotations and itineraries according to clients' requirements and company travel policies

• Operate Amadeus or other relevant ticketing systems to manage bookings accurately and efficiently

• Liaise with airlines, hotels and travel suppliers to coordinate travel arrangements and resolve booking issues

• Maintain accurate booking records and assist with invoicing and payment tracking

• Support colleagues proactively and assist with general administrative duties and other tasks as assigned

About you

• At least 2 years of experience in travel ticketing, preferably in corporate travel

• Proficiency in Amadeus or another relevant airline reservation and ticketing system

• Good computer skills, including Microsoft Windows, Word and Excel, with familiarity with ChatGPT or other AI tools

• Able to work independently, take initiative and collaborate effectively with colleagues

• Flexible, organised and willing to handle a broad range of responsibilities

• Basic accounting knowledge or experience is an advantage

• Ability to communicate in English and Mandarin. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.