2683 - Clinic Manager
THE SUPREME HR ADVISORY PTE. LTD.
WhatsApp: +65 90820021 (Kyler)
Email: [email protected]
Working Hours
- Monday to Friday: 8:30am – 5:30pm
- Saturday: 8:30am – 1:00pm (Alternate Saturdays upon confirmation)
Salary: $5,000 – $6,000 + AWS + Variable Bonus
Working Location: Orchard/Caldecott
Job Responsibilities
1. Clinic Operations & Workflow Management
- Oversee daily clinic operations, including patient registration, appointment scheduling, queue management and patient flow.
- Ensure smooth and efficient clinic operations across different shifts.
- Identify areas for improvement and implement operational procedures to enhance efficiency and patient experience.
2. Team Leadership & Management
- Lead and supervise clinic assistants and administrative staff.
- Handle staff recruitment, rostering, performance management and training.
- Provide guidance and support to ensure the team delivers quality patient service.
3. Financial & Claims Administration
- Oversee daily billing, payment reconciliation and financial administration.
- Manage corporate panel and insurance claims, as well as government healthcare subsidy schemes such as MediSave.
4. Inventory & Equipment Management
- Oversee procurement, inventory and stock control of medical supplies and medications.
- Monitor medication expiry dates and ensure proper stock management.
- Coordinate maintenance and servicing of medical equipment.
5. Regulatory Compliance & Quality Assurance
- Ensure clinic operations comply with relevant Ministry of Health (MOH) regulations, Health Sciences Authority (HSA) requirements and Personal Data Protection Act (PDPA).
- Maintain proper documentation and ensure adherence to healthcare policies and procedures.
6. Patient Relations & Service Excellence
- Handle patient enquiries, feedback and complaints professionally.
- Resolve service-related issues and implement improvements to enhance patient satisfaction.
Requirements
- Diploma or Degree in Business Administration, Healthcare Management, Nursing or a related discipline.
- Minimum 3 years of relevant experience in clinic operations, healthcare administration or a supervisory role within the healthcare industry.
- Prior experience in managing clinic operations and leading frontline staff.
- Familiarity with clinic management systems, preferably Plato, as well as insurance and healthcare claim processes.
The Supreme HR Advisory Pte. Ltd | 14C7279