RETAIL MANAGER

Job Summary

Our company seeks an enthusiastic Retail Manager to support retail operations by assisting customers, restocking inventory, and creating appealing merchandise displays. You will drive sales, uphold service standards, and support staff training to maximize store performance and customer satisfaction.

Responsibilities

• Assist in achieving store recruiting goals by supporting hiring processes and onboarding
• Operate cash registers and point-of-sale machines accurately to process customer transactions
• Drive the achievement of store sales targets and meet individual sales goals through effective customer engagement
• Maximize business potential by increasing sales by department aligned with company strategy
• Monitor and ensure the accuracy and quality of sales staff client book data, collaborating with staff to develop action plans
• Facilitate staff training and new hire inductions, ensuring timely follow-up and skill development
• Deliver exceptional customer service by upholding brand service values and managing customer relationships professionally and promptly
• Identify performance issues and policy violations, partnering with the Store Manager to address them according to company policy
• Maintain full stock levels and ensure timely restocking of the store
• Maintain high standards of visual merchandising and store conditions to enhance customer experience
• Interact with customers to identify their needs and preferences, providing tailored product recommendations
• Receive and verify the quality and quantity of new shipments to ensure inventory accuracy
• Enforce in-store security, health, and safety procedures and regulations to maintain a safe shopping environment
• Perform any other duties assigned by the director to support store operations

Preferred competencies and qualifications

• High school diploma or GED preferred
• Proven retail sales experience preferred
• Previous specialty retail management experience, preferably in the outdoor industry
• Retail background with previous management experience preferred
• Ability to stand for extended periods during shifts
• Ability to use labeling and pricing equipment as well as Point of Sale (POS) software
• Ability to work effectively in a fast-paced environment
• Strong organizational skills to manage multiple tasks efficiently
• Effective communication skills to engage customers and coordinate with team members
• Exceptional customer service skills to enhance customer satisfaction
• Detail-oriented approach to maintain accuracy in transactions and inventory
• Ability to work under pressure and meet deadlines
• Availability to work within store opening hours, including evenings, holidays, and weekends