Manager, Legal Engineering (Post-Sales)

Role Overview

As Harvey scales its post-sales function across APAC, we are hiring a Legal Engineering Manager to lead and grow the team in Singapore. This role provides leadership and strategic direction to a team of Legal Engineers who bring legal credibility, product expertise, and consultative support to help law firm and in-house customers embed Harvey into their day-to-day work.

Harvey’s Legal Engineers are skilled lawyers from top-tier law firms or in-house teams who apply their legal experience to help customers get the most out of Harvey. Working alongside Customer Success, they build trusted relationships with legal teams, identify high-value use cases, and help translate Harvey’s capabilities into practical improvements to legal workflows.

The post-sales team plays a central role in turning initial interest into sustained adoption. Through tailored training, workshops, and hands-on workflow development, Legal Engineers help customers build confidence in using Harvey and realise measurable value across practice groups and legal teams.

As Manager, you will set the standard for how the team supports customers, develop your team’s capabilities, and partner closely with Customer Success, Sales, and Product to drive adoption, retention, and expansion.

What You’ll Do

• Lead, coach, and develop a team of Legal Engineers, setting clear performance expectations and building a high-trust, high-performing team culture.

• Own the quality and consistency of post-sales legal engineering support, ensuring training, workshops, and workflow guidance are tailored to customers’ needs and delivered to a high standard.

• Partner closely with Customer Success and GTM leadership to prioritise the team’s work, develop customer adoption strategies, and support retention and expansion across strategic accounts.

• Build relationships with senior stakeholders at law firms and in-house legal teams, helping them identify opportunities to integrate Harvey into their teams’ day-to-day work.

• Guide the team in identifying, developing, and validating legal use cases that deliver meaningful value for customers.

• Lead customer workshops and training sessions, demonstrating how Harvey can support specific practice areas and legal workflows.

• Help customers establish internal champions and build the knowledge and confidence to sustain adoption across their organisations.

• Act as the voice of the customer, translating legal workflow needs and customer feedback into actionable insights for Product, Marketing, and the broader GTM team.

• Travel from time to time to customer locations and company offices.

What You Have

• Qualified lawyer with 7+ years’ PQE in a law firm or in-house legal environment.

• Prior experience managing a team, with a track record of developing talent and driving performance.

• Deep familiarity with legal technology and AI tools, with the ability to develop platform expertise and translate it into practical guidance for customers.

• A strong understanding of legal workflows and how to help lawyers adopt new tools and ways of working.

• Strong commercial instincts and the ability to connect customer adoption and value with retention and expansion.

• The ability to build trusted relationships and engage credibly with senior stakeholders at law firms and in-house legal teams.

• Excellent communication and presentation skills, with experience delivering training, workshops, or other client-facing sessions.

• Comfort operating in a fast-paced, high-growth environment with a pragmatic, solutions-oriented approach.