Customer Service Officer (Helpdesk)
REVUP PROSERVICES PTE. LTD.
Job Responsibilities
Attend to enquiries from learners and staff through phone calls and emails, providing timely support and assistance.
Assist users with accessing and navigating online learning platforms and related resources.
Provide technical support for virtual classes, including resolving common audio, video and connectivity issues.
Offer basic on-site technical assistance during classroom sessions, including hybrid learning environments. Training will be provided.
Conduct basic checks on class recordings to ensure audio, video and presentation materials are properly captured.
Guide users through basic troubleshooting steps using provided guidelines and procedures.
Assess reported issues, provide first-level support and escalate more complex cases to the relevant teams.
Maintain proper records of enquiries, issues and resolutions for tracking and follow-up.
Prior relevant working experience in customer service, technical support or IT helpdesk roles.
Good communication and interpersonal skills, with the ability to assist users professionally.
Basic IT troubleshooting skills and familiarity with online learning or virtual meeting platforms.
Able to work independently and handle multiple enquiries in an organised manner.
Willing to provide on-site support when required.
Interested Applicants, please click Apply Now.
Chow Zi Qing
R2199258
RevUp Proservices Pte Ltd
EA.24C2366