GUEST RELATIONS MANAGER

Welcome and assist tenants, residents, guests, and visitors in a friendly and professional manner.

Oversee daily reception operations and handle enquiries, incoming calls, emails, and feedback promptly.

Coordinate incoming deliveries and notify the respective recipients upon arrival.

Register and verify visitors, ensuring proper access control and compliance with building security procedures.

Provide directions, information, and assistance to visitors and guests.

Support the Management Office with general administrative and operational duties.

Ensure the reception area is clean, tidy, organised, and welcoming at all times.

Handle complaints and feedback professionally, escalating matters to the relevant departments when necessary.

Perform other ad-hoc duties as assigned by Management.