Senior Airfreight Import Executive [SL]

Manage end-to-end airfreight import shipments, including shipment arrival monitoring, documentation, customs clearance, delivery coordination, billing, and shipment closure.

Serve as the primary contact for customers on import shipments, providing timely shipment updates, handling enquiries, and resolving operational issues.

Coordinate with airlines, ground handling agents, trucking partners, customs authorities, and internal departments to ensure smooth shipment execution and regulatory compliance.

Monitor shipment progress and ensure compliance with service level agreements (SLAs), key performance indicators (KPIs), and internal operational procedures.

Take ownership of complex or high-value shipments and proactively resolve delays, documentation discrepancies, and customs-related issues.

Identify operational bottlenecks and recommend process improvements to enhance efficiency, accuracy, and customer satisfaction.

Maintain accurate shipment records, operational reports, and regulatory documentation for internal, customer, and compliance purposes.

Provide guidance and support to junior Customer Service staff on airfreight import procedures, shipment documentation, and operational best practices.

Escalate unresolved customer or operational issues to management and ensure timely follow-up and resolution.

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EA License No: 20C0270

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