Voluntary Collection Executive - #1209976

As a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy.

What you will be working on

As a Voluntary Collection Executive, you will manage voluntary top-up contributions, ensuring seamless processing, and providing good support to our members. Your responsibilities will include:

• Handle incoming applications and requests from members regarding voluntary top-up contributions with precision and efficiency.
• Serve as a primary point of contact for member enquiries regarding voluntary top-up contributions.
• Collaborate with our IT team to perform user-acceptance testing for system improvements related to voluntary top-up contributions.
• Maintain regular reports on relevant metrics for the team, providing valuable insights into the performance of voluntary top-up contribution processes.
• Handle operations, appeals, and adjustment requests from members with professionalism and empathy.
• Address enquiries from employers and members, providing accurate information and guidance to facilitate seamless transitions.
• Assist in reviews related to employers and members, contributing your expertise to ensure compliance and efficiency in the process.

What we are looking for

• Previous experience in financial services or customer-focused role preferred.
• Good analytical and problem-solving skills.
• Ability to communicate effectively with employers, members, and internal stakeholders.
• Proficiency in Microsoft Office suite, particularly Excel.
• Experience with process improvement and automation techniques is preferred.
• Ability to work independently and prioritize tasks effectively.
• Detail-oriented with a high level of accuracy in data entry and analysis.
• Strong organisational skills and ability to handle multiple tasks simultaneously.

What you can expect

• A challenging and rewarding career
• A variety of formal and informal training to enhance your skills in the evolving technology landscape
• Promotion opportunities based on your capability and on-the-job performance
• A friendly work environment with like-minded colleagues to co-create and collaborate together
• A hybrid work model allowing remote work for up to 50% of the time, contingent upon the exigencies of service
• A productive yet growth-oriented workplace with a flexible dress code empowering you to decide your appropriate outfit for the day
• A comprehensive rewards package
• Annual leave and pro-family leave
• Medical and dental benefits
• Access to recreational activities
• Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position

About Central Provident Fund Board

At the Central Provident Fund (CPF) Board, we believe in developing individuals who are inspired to do their life’s best work, through 3Ps: Purposeful Work, Professional Growth, People & Culture.

Purposeful Work – The CPF Board helps 4 million members save for their retirement, healthcare and housing needs. Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that we make a difference.

Professional Growth – At CPF Board, you will have the opportunity to learn on the job and pick up new skills and knowledge. Although you are joining one organisation, you will have access to many career paths in the years ahead.

People and Culture – When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation. As an employer, we value our people as our greatest asset, and foster a culture of respect, diversity, and inclusivity, where everyone's voice is heard, and contributions are recognised and celebrated.

Come and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore.