Customer Service Manager - #1210141

FLEXII PTE. LTD.


Date: 1 week ago
Area: Kallang, Central
Salary: SGD 3,000 - SGD 5,000 per year
Contract type: Full time

Company Description

FLEXII PTE. LTD. is a software provider that specializes in filling staffing gaps for businesses. Our platform brings workers and businesses together to create a flexible work environment. We believe in the future of work and strive to offer innovative solutions to help businesses thrive.

Role Description

This is a full-time on-site role for a Customer Service Manager at our Singapore location. The Customer Service Manager will be responsible for managing day-to-day customer service operations and ensuring customer satisfaction. This includes handling customer inquiries and resolving issues, supervising customer service representatives, and analyzing customer feedback to improve our services.

Qualifications

  • Customer Satisfaction, Customer Service Management, and Customer Support skills
  • Strong analytical skills to identify trends and patterns
  • Excellent communication skills to effectively interact with customers and teams
  • Ability to adapt and respond to customer needs
  • Experience in managing and leading a team
  • Problem-solving and decision-making abilities
  • Attention to detail and organizational skills
  • Experience in the software industry is a plus
  • Bachelor's degree in a relevant field or equivalent experience
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