Assistant Facilities Manager (Soft Services) - #1210351

Assistant Facilities Manager

Work Dynamics - Integrated Facilities Management

Overall

• Manage and ensure all Soft services are well maintained by term-contractor
• Collaborates with management ensuring operations teams are aware of changes
• Prepare delivery service reports.
• Manage and ensure costing from vendors for ad-hoc work services. This includes constant updating of status and closely monitoring its progress.
• Create and present status reports, perform request fulfillment to register customer requests.
• Participate and support both the internal and external audit.
• Oversee and attend to all feedback and incident management related to soft services.
• Manage, monitor and ensure all works are carried out by term-contractor according to plan
• Vendor management
• Any other function necessary for effective operations of the Properties or as directed by management

Maintenance contract period tracking

Effectively and efficiently manage the operations budget and expenditures

Ensure an appropriate maintenance regime is established for all soft services equipment, including cleaning, building works and horticulture

Manages team to work safely, effectively and with high regard to human error avoidance

Manage facility maintenance work, including monitoring and control to ensure completion within time and cost objectives

Vendor management/monitoring vendor performance.

Service Improvement

Be passionate about the quality and quantity of services being provided by the Operations team and continuously strive to improve our Customer Experience.

Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion.

Ensures correct processes are followed and all documentation is complete

Incident Management

Assists with root cause analysis and incident resolution

Effectively communicates and coordinates activities and on-site staff during an incident

Ensure proper tools, maintenance and support agreements are in place for the technicians to identify, troubleshoot, diagnose and repair hardware in a safe manner. Be innovative at driving automation where applicable and beneficial to operations.

Ensure staff provides timely diagnosis of problems and events and provides follow-up or escalations when necessary. Acts as liaison to other departments to resolve issues when necessary.

Manage outages, driving and coordinating calls, escalation and notifications to all teams and external stakeholders.

Keep users informed about their Incidents’ status at agreed intervals

Customer Management

Assesses customer feedback and makes necessary improvements, identifying and analyzing issues, and works on eliminating bottlenecks.

Builds a personal relationship with key client staff.

Take timely and made good decision in managing customer’s expectations well in time of unforeseen crisis in area of facilities management.

Plays a vital role in creating long-term service delivery continual improvement, customer relationships, and ensuring the highest level of operational service delivery.